We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 201914575 Sanctuary Housing Association 15 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
The complaint is about: The landlord’s administration of the resident’s rent account. The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s key return at the end of the tenancy.
The complaint is about the landlord’s decision not to change the resident’s housing transfer band.
The complaint is about the landlord’s response to the resident’s reports about: anti-social behaviour counter allegations
The complaint is about the landlord’s response to the resident’s request for installation of CCTV.
The complaint is about the landlord: providing inaccurate information to the resident about the number of years remaining on the lease; making a decision about which potential buyer to sell the property to; charging the resident an administration charge; charging the resident for the survey for the lease extension.
The complaint is regarding the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) by his neighbour.
The complaint is about the landlord’s response to the resident’s reports about: Historic kitchen works and contractor behaviour Missed appointments Loss of hot water and gas Use of Personal Data Current kitchen condition
The complaint is about the landlord’s response to the resident’s reports of noise nuisance and other behaviour by a neighbour.
The complaint is about the landlord’s handling of: repairs to the resident’s windows and doors; complaints about intermittent hot water at the property; the associated formal complaint.