We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is regarding: The landlord’s response to the resident’s reports that a member of staff had taken over £3000 from her bank account without her consent. The landlord’s administration of the resident’s rent account, its decision to issue a Notice of Seeking Possession (NOSP) and its handling of that process. Staff conduct when dealing with disputed rent arrears. The landlord’s handling of the resident’s complaint.
The resident’s complaint is about the landlord’s decision to install a hard standing area for parking alongside a neighbouring property.
The complaint is about the landlord’s response to the resident’s reports of water ingress and damp at her property
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
The complaint is about: The landlord’s management of the resident’s application for rehousing. The associated communication and complaints handling.
The resident’s complaint is about the landlord’s handling of the repair of a leak at the property.
The complaint is about the landlord’s handling of: The resident’s personal information A leak into the resident’s kitchen and his request for compensation for the damage caused The associated formal complaint.
The complaint is about the landlord’s handling of the resident’s reports about noise nuisance from her neighbours.
The complaint is about the landlord's response to damage to the resident’s possessions, including a carpet, caused by the sprinkler system.
The complaint is about the landlord’s response to the resident’s request for replacement windows, which the resident reported failed to block out noise.