We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s reports regarding the condition of her new property at the start of her tenancy, and the length of time that it took her to move into the property. The landlord’s complaint handling and record keeping.
This complaint is about the landlord’s handling of: the resident’s report that her kitchen window would not open; the resident’s report of a radiator fault.
The complaint is about: The landlord’s decision not to install double glazed windows at the property. The associated complaints handing.
The complaint concerns how the landlord handled repairs to a window in the property.
The complaint is about the landlord’s handling of a leak in the resident’s roof.
The complaint is about landlord’s handling of the resident’s request to relocate a mains stopcock from outside of the property to the inside of the property. The complaint is about landlord’s handling of the complaint.
The complaint is about: The landlord’s response to reports of asbestos in the property. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of Reports of damage, noise and repairs following the neighbour’s loft extension work. Allegations of anti-social behaviour (ASB) made about the resident. Staff related complaints including an incident when the resident was asked to remove her T-shirt in a public reception.
The complaint is about: The landlord’s response to the resident’s reports of financial errors in its service charge calculations in the period 2017-2020. The landlord’s response to the resident’s reports of inadequate works by the grounds maintenance contractor in 2020-2021 and therefore that the costs of those services should be limited accordingly. The landlord’s response to the resident’s request for inspection of invoices pursuant to Section 22 of the Landlord and Tenant Act 1985. The landlord’s response to the resident’s request to participate in a consultation on a draft service charge policy. The landlord’s response to the resident’s report of the landlord’s inaccurate report to the local authority cabinet. The landlord’s complaint handling.
REPORT COMPLAINT 202108318 Wealden District Council 10 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]