Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Notting Hill Genesis (202123670)

The complaint is about the landlord’s handling of garden fence repairs.

Onward Homes Limited (202122957)

The complaint is about the landlord’s handling of: The resident’s request for replacement external doors. The associated complaint.

Sanctuary Housing Association (202122108)

The complaint is about the landlord’s handling of the resident’s fence repair and its communication about this.

The Riverside Group Limited (202100881)

The complaint is about the landlord's: Response to the resident’s reports of mould at the property. Complaints handling.

Town and Country Housing (202120197)

The complaint is about how the landlord has maintained the communal areas of the estate.

Hammersmith and Fulham Council (202104352)

The complaint is about the landlord’s response to the resident’s: reports of domestic violence; request for alternative accommodation.

Brent Council (202122635)

The complaint is about the landlord's response to resident’s reports of water leaking into her property, and its handling of associated repairs to remedy damp and mould.

Dudley Metropolitan Borough Council (202122067)

The complaint is about: The landlord’s handling of the resident’s request to remain in his grandmother’s property following the termination of the tenancy. The landlord’s handling of the resident’s enquiry about purchasing the property via the Right to Buy (RTB) scheme. The landlord’s complaints handling.

Hammersmith and Fulham Council (202122553)

The complaint is about the landlord’s handling of a repair to the resident’s boiler.

Southwark Council (202016554)

The complaint concerns: The landlord’s handling of the resident’s noise nuisance reports. Related complaint handling.