Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Selby District Council (202010596)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her neighbour.

Southway Housing Trust (Manchester) Limited (202105716)

The complaint is about - The landlord's response to the res ident’s report of a leak . The landlord's response to the resident’s reports of damp and mould in her property. The landlord's response to the resident’s request for dehumidifiers. The landlord's handling of its provision of loft re-insultation. The landlord's response to the resident’s request for compensation. The landlord’s complaint handling.

Trafford Housing Trust Limited (202106917)

The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) and noise transference from her neighbour’s property. Concerns over noise transference between properties. Transfer application.

Wandle Housing Association Limited (202100167)

REPORT COMPLAINT 202100167 Wandle Housing Association Limited 23 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Hackney Council (202200110)

The complaint concerns the council’s assessment of the resident’s housing needs, and its bidding process for housing.