We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of repairs at the property from May 2020 onwards, and an associated offer of compensation. Handling of heating system repairs prior to May 2020. Handling of a management move. The Ombudsman has also assessed the landlord’s complaint handling and record keeping.
The complaint is about the landlord’s handling of repairs to the resident’s front door.
The complaint is about the landlord’s response to the resident’s request for it to plaster a room at her property.
The resident’s complaint is about the landlord’s handling of repairs to the property (including to the windows, bathroom and heating) and its communication with him.
This complaint is about the landlord’s handling of: The resident’s rent and service charge payments. The associated complaint.
The resident complains about the handling of their application for re-housing.
This complaint is about the landlord’s handling of the resident’s reports of noise disturbance and anti-social behaviour (ASB).
The Complaint is about the landlord’s handling of repairs to the resident’s WC and consequent interruption to his water supply.
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s: Response to the resident’s request for a bathroom replacement . Response to the resident’s report of damp and mould in his bedrooms . Complaint handling.