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Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Livv Housing Group (202322800)

The complaint is about the landlord’s handling of the resident’s agreed reasonable adjustment relating to its staff accessing his property.

London & Quadrant Housing Trust (L&Q) (202210958)

The complaint is about the landlord’s handling of: The resident’s concerns about estate inspections, the local office and caretaking. A staff member contacting the resident’s GP without his consent.

London & Quadrant Housing Trust (L&Q) (202309874)

The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) in his apartment block and the security of the communal entry door. the associated complaint.

London Borough of Enfield (202338241)

The complaint is about the landlord’s response to the resident’s concerns about: The safety of the building. Its offer to buy back the property.

Magenta Living (202307952)

The complaint is about the landlord’s handling of repairs to the plasterwork and doorframes of the property. The Ombudsman has also investigated the landlord’s complaint handling.