We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: the landlord’s handling of the resident’s reports of repairs required to the bathroom, including its decision not to replace the bathroom following the Right to Buy (RTB) application. the landlord’s handling of the formal complaint.
The complaint is about the landlord’s response to the resident’s request to view its shareholder register and its response to their subsequent request for a copy of the shareholder register.
The complaint is about the landlord’s handling of: The resident’s claim for damages to reimburse her for the cost of her own contractors’ works to deal with damp and water leaking through her kitchen wall. The resident’s reports of outstanding repairs to deal with damp and water leaking through her kitchen wall.
The complaint is about: The landlord’s handling of repairs to the garden path at the property. The landlord’s handling of repairs to the property’s stairs and floorboards. The landlord’s complaints handling.
The complaint is about the landlord’s handling of:
The complaint is about the landlord’s: Response to the resident’s reports of stalking and noise nuisance. Complaint handling.
The complaint is about the landlord's handling of: The resident’s reports of a water leak into his property. The associated complaint.
The complaint is about the level of compensation offered by the landlord to the resident for acknowledged delays and failures to repair a water heater.
The resident has complained about the landlord’s handling of repairs to resolve damp and mould in his property. The Ombudsman has also considered the landlord’s complaint handling. The Ombudsman has further considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his neighbours.