Citizen Housing (202121401)
The complaint is about the landlord’s handling of: The resident’s reports of the poor condition of her bathroom. The associated complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Connect Housing Association Limited (202003899)
The complaint is about the landlord's handling of the resident’s reports of noise nuisance. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Cross Keys Homes Limited (202119455)
The complaint is about the landlord’s response to the resident’s reports about repairs.
Epping Forest District Council (202126995)
The complaint is about the landlord’s handling of: A request from the resident. The formal complaint.
Great Places Housing Association (202108239)
The complaint is about the landlord's: Handling of the resident’s request for a new kitchen. Response to the resident’s concerns about asbestos.
Hyde Housing Association Limited (202008936)
This complaint is about the landlord’s handling of
Livv Housing Group (202105660)
The complaint concerns the landlord’s response to reports of pigeons nesting in solar panels.
London Borough of Hackney (202107142)
The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also identified that the landlord’s complaints handling requires investigation.
Southern Housing Group Limited (202000544)
The complaint is about the landlord’s response to the resident’s request for a move to alternative accommodation.
Thames Valley Housing Association Limited (202017036)
REPORT COMPLAINT 202017036 Thames Valley Housing Association Limited 14 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]