Catalyst Housing Limited (202114965)
The complaint is about the landlord’s: Handling of the resident’s concerns regarding the temperature in one of the bedrooms in the property. Complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Habinteg Housing Association Limited (202012489)
The complaint is about the landlord’s handling of: The resident’s request for the windows in the property to be renewed. The associated complaint.
Hyde Housing Association Limited (202127047)
The complaint is about the landlord’s response to the resident’s report of a leak underneath her kitchen sink and the subsequent repair issues.
Peabody Trust (202016218)
The complaint is about: The landlord’s handling of a gas safety check at the resident’s property. The landlord’s handling of the resident’s complaint.
Sanctuary Housing Association (202014997)
The complaints referred to this Service are about: Rent and service charge increases since the start of the resident’s tenancy and the landlord’s administration of the resident’s rent account. The landlord’s decision to serve a Notice of Seeking Possession (NOSP) on the resident due to rent arrears. The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The landlord’s handling of the resident’s request to reassess her housing priority banding. The landlord’s complaints handling.
Southwark Council (202118163)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in her property and in the basement below it. Complaint handling.
The Riverside Group Limited (202113445)
The complaint is about the landlord’s handling of the resident’s request for the replacement of a chain-link fence in the property.
Thurrock Council (202116791)
REPORT COMPLAINT 202116791 Thurrock Council 16 August 2022 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
Your Housing Limited (202113237)
The complaint is about: The landlord’s decision to increase the service charges. The landlord’s response to the resident’s reports about the standard and frequency of its communal service provision.
Bristol City Council (202127683)
The complaint is about the landlord’s response to the resident’s request for it to reimburse the cost of a private contractor the resident hired to repair a faulty aerial.