We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 202116791 Thurrock Council 16 August 2022 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
The complaint is about: The landlord’s decision to increase the service charges. The landlord’s response to the resident’s reports about the standard and frequency of its communal service provision.
The complaint is about the landlord’s response to the resident’s request for it to reimburse the cost of a private contractor the resident hired to repair a faulty aerial.
The complaint is about: the landlord’s response to the resident’s reports of ASB from January 2020 onwards. the landlord’s response to the resident’s reports of ASB between December 2017 and December 2019. a lack of clarity relating to the property’s boundaries. the Community Trigger review meeting, the decision that was reached and the process that was followed. The Ombudsman has also assessed the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of mould in her toilet bowl.
REPORT COMPLAINT 202112977 Havering Council 12 August 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The complaint is about the landlord’s handling of the resident’s reports of damp and leaks following a repair to her roof.
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s reports of being exposed to Covid-19 by a contractor . Repairs required in the resident’s former property. The associated complaint.
The complaint is about the level of compensation the landlord offered in relation to its handling of repairs and its contractor’s conduct.
The complaint is about the landlord’s response to the leaseholder’s reports of low water pressure.