Metropolitan Thames Valley Housing (202105544)
The complaint is about: The landlord’s response to the resident’s reports of no heating and hot water in the property. The landlord’s associated complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sovereign Housing Association Limited (202106885)
The complaint is about the landlord’s handling of soundproofing to the resident’s home.
Kingston upon Thames Council (202116743)
The complaint concerns the Council’s Environmental Health Department’s response to the complainant’s request for noise monitoring equipment and the outcome of its investigation of their noise reports.
London & Quadrant Housing Trust (202104947)
The complaint is about how the landlord handled the resident’s request to assign his tenancy. The Ombudsman has also investigated the landlord’s complaint handling in relation to the above matter.
Southwark Council (202017488)
This complaint is about the landlord’s response to ongoing mould and damp issues at the property.
The Riverside Group Limited (202006904)
The complaint concerns the level of service charges.
Westminster City Council (201914122)
The complaint is about the landlord’s response to the resident’s reports of an unknown smell in her home.
Exeter City Council (202110849)
The complaint concerns the landlord’s request that a partition wall is reinstated.
Kingston upon Thames Council (202116742)
The complaint concerns the contact details provided on Council Tax information.
London & Quadrant Housing Trust (202015115)
The complaint is about: The landlord’s handling of the resident’s reports of repairs to her front garden brick wall. The landlord’s handling of the associated complaint.