We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202441321 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Tenancy Date 4 February 2026 Background The resident lives in the property with her children. She has health […]
Decision Case ID 202402004 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 4 February 2026 Background During July 2023 the resident asked to be moved because she […]
Decision Case ID 202440560 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 February 2026 Background The property is a 1-bedroom flat on the ground floor […]
Decision Case ID 202410316 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 4 February 2026 Background The resident lives in a flat within a block and believes the […]
There were unnecessary delays in the landlord’s handling of the complaint which caused the resident significant time, trouble, and inconvenience in chasing a response to her concerns. The landlord acknowledged the delays but it did not put things right.
Decision Case ID 202319000 Decision type Jurisdiction Landlord Southern Housing Landlord type Housing Association Occupancy Applicant Date 4 February 2026 Background The resident took over her late husband’s tenancy in 2017. She ended the […]
Decision Case ID 202341831 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 February 2026 Background During May 2023 decorators attended the resident’s property. They told her […]
Decision Case ID 202421321 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 3 February 2026 Background The resident paid a variable service charge. In 2022, he raised queries […]
Decision Case ID 202332714 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 3 February 2026 Background The resident reported recurring damp and mould coming through the chimney breast […]
Decision Case ID 202348018 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 03 February 2026 Background The resident reported a roof leak […]