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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Housing 21 (202107347)

The landlord’s handling of the resident’s concerns over other residents’ use of her housing scheme’s communal drying/garden area.

Silva Homes Limited (202125865)

The complaint is about the landlord’s response to the resident’s concerns over a trellis fence erected by his neighbour.

Soho Housing Association Limited (202111856)

The complaint is about: The landlord’s handling of the resident’s reports of water ingress, damp, and other repairs to the property. The landlord’s handling of the resident’s temporary decant and his request for a permanent move. The landlord’s complaints handling.

Bournville Village Trust (202125427)

The complaint is about the landlord’s handling of the resident’s rehousing application and its response to her concerns about its allocation process.

Clarion Housing Association Limited (201914561)

The complaint is about the landlord’s response to the resident about: issues with the water pressure and temperature. damp and mould and a request for a surveyor inspection. The Ombudsman has also considered the landlord’s complaints handling.