Bournville Village Trust (202125427)
The complaint is about the landlord’s handling of the resident’s rehousing application and its response to her concerns about its allocation process.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (201914561)
The complaint is about the landlord’s response to the resident about: issues with the water pressure and temperature. damp and mould and a request for a surveyor inspection. The Ombudsman has also considered the landlord’s complaints handling.
Clarion Housing Association Limited (202109355)
The complaint is about the landlord’s response to the residents’ reports of drain blockages.
Dartford Borough Council (202108863)
Complaint is about the landlord’s decision to recharge the resident for proposed works to a shed roof.
Lambeth Council (202108805)
The resident’s complaint was about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the resident’s concerns regarding the removal of the neighbour’s garden wall. The landlord’s complaint handling.
Leeds City Council (202100672)
This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s concerns about the condition of the property.
Livv Housing Group (202002814)
The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour.
Thames Valley Housing Association Limited (201906959)
The resident’s complaint is about: The landlord’s response to the resident’s reported defects in her property including the landlord’s response to the resident’s reports of damage caused to her property and personal belongings by contractors. The landlord’s response to the resident’s request for pest control measures. The landlord’s complaint handling.
The Cambridge Housing Society Limited (202125794)
The complaint is about landlord's response to the resident’s request: to run a business from her property; for the landlord to waive its fees for the sale of the property.
Tower Hamlets Homes (202200036)
The complaint is about the landlord's response to the resident’s concerns about delayed repairs to the heating system.