Peabody Trust (202112807)
The complaint concerns how the landlord handled: Noise nuisance from a scrapyard near the property. The sale of the property to the resident. The associated formal complaint into these matters.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Phoenix Community Housing Association (Bellingham and Downham) Limited (202112913)
The complaint is about: The landlord’s handling of the resident’s report of recurrent leaks from the property above.
Royal Borough of Kensington and Chelsea (202120109)
The complaint is about the landlord's response to the resident’s queries about rent arrears on her account.
Sovereign Housing Association Limited (202014672)
The complaint is about the landlord’s response to the resident’s compensation claim about leaks which resulted in a decant.
Stoke-on-Trent City Council (202113456)
The complaint is about the landlord’s response to: The resident’s reports of water ingress. The resident’s reports concerning the lift shaft, broken Perspex, trees outside the property and damp and mould. The associated complaint.
Thames Valley Housing Association Limited (202115301)
The complaint is about:
The Guinness Partnership Limited (202200377)
The complaint is about the landlord’s handling of the resident’s report of a pest infestation in her property.
Trafford Housing Trust Limited (202100386)
This complaint is about: The length of time the resident had to wait to move into the property. The landlord’s response to the resident’s requests for reasonable adjustments whilst waiting for Disabled Facilities Grant (DFG) funded adaptations to be carried out by the Council. The landlord’s response to the resident’s reports of repairs to her property, including: Reports of drainage issues in the property. Concerns about asbestos in the property. Repairs to outhouse. The upstairs toilet not flushing properly. Repairs to her bath. Reports about contractors leaving rubbish in her loft. Concerns about gas safety. Report that a contractor attended her property without a pre-arranged appointment.
Vivid Housing Limited (202104383)
The complaint concerns how the landlord allocated the parking bays for the resident’s property.
Wandle Housing Association Limited (202115426)
The complaint is about the landlord’s handling of the resident’s reports of: The level of compensation following leaks and associated damage from a boiler repairs. Complaint handling through its internal complaints process.