Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

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London Borough of Barnet (202501823)

  Decision Case ID 202501823 Decision type Jurisdiction Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Other Date 19 December 2025 Background The resident has asked the landlord to […]

London Borough of Camden Council (202442504)

Decision Case ID 202442504 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The property is a 2 bedroom […]

London Borough of Hammersmith and Fulham (202334879)

Decision Case ID 202334879 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 19 December 2025 Background The resident has complained that the […]

London Borough of Hammersmith and Fulham (202342767)

Decision Case ID 202342767 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local authority Occupancy Secure tenancy Date 19 December 2025 Background The resident has lived in her flat, which is […]

London Borough of Islington (202508877)

  Decision Case ID 202508877 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives on the 7th […]

London Borough of Lewisham (202448818)

  Decision Case ID 202448818 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in ground floor […]

London Borough of Redbridge (202515220)

Decision Case ID 202515220 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 19 December 2025 Background The resident lives with her partner in a […]

London Borough of Tower Hamlets (202423465)

Decision Case ID 202423465 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Applicant Date 19 December 2025 Background The resident’s mother was a tenant of […]

Magna Housing Limited (202400091)

Decision Case ID 202400091 Decision type Investigation Landlord Magna Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident complained after receiving his annual rent and service charge notification […]

Metropolitan Thames Valley Housing (MTV) (202415087)

  Decision Case ID 202415087 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident viewed the property, a 3-bedroom maisonette, on […]