We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202449971 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident complained to the landlord about its handling of her […]
Decision Case ID 202420302 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background At the time of the events complained about the resident lived in […]
Decision Case ID 202440375 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Leaseholder Date 18 February 2026 Background The resident pays a variable service charge. She asked the landlord to install […]
Please Decision Case ID 202503168 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 February 2026 Background The resident lives in a 2-bedroom maisonette […]
Decision Case ID 202323128 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident raised concerns about her neighbour and how the landlord […]
Decision Case ID 202403104 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident lives in a first‑floor, two‑bedroom flat within a […]
Decision Case ID 202405588 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident complained that storage heaters and lights were left […]
Decision Case ID 202310728 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident previously lived in a property let by the landlord. […]
Decision Case ID 202412076 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background Shortly after moving in, the resident reported that the rear garden was […]
Decision Case ID 202444059 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 February 2026 Background The resident lives in a 3-bedroom house […]