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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Citizen Housing (202112942)

The complaint is about: The landlord’s finding that the back boiler and gas fire were unsafe following the annual gas safety check. The landlord’s request to replace the boiler and heating system in the property.

Lambeth Council (202005612)

REPORT COMPLAINT 202005612 Lambeth Council 2 February 2023 Our approach   The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

Optivo (202202109)

The complaint is about: The landlord’s response to the resident’s reports of a defective underfloor heating system within the property. The handling of the associated complaint

Places for People Homes Limited (202012396)

The complaint is about: The level of compensation offered by the landlord in response to the concerns raised about the windows in the property. The landlord’s complaints handling.

Tower Hamlets Homes (202127767)

The complaint concerns how the landlord handled the loss of the cold water supply and heating to the resident’s property .

Walsall Housing Group Limited (202125063)

REPORT COMPLAINT 202125063 Walsall Housing Group Limited 26 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]