We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s reports about the heating at the property. The resident’s request for a decant (temporary move). The resident’s application for a property transfer.
The complaint is about the landlord’s: Handling of works to the resident’s bathroom . Complaint handling.
The complaint concerns the level of compensation offered by the landlord following a pest infestation in the resident’s property.
The complaint is about: The landlord’s handling of repairs to the resident’s bathroom. The associated complaint handling.
The complaint is about the landlord’s decision to send a solicitor’s letter to the resident to warn him about breaching an injunction made against him.
The complaint is about the landlord’s response to the resident’s concerns regarding the boundary hedge at the property.
The complaint is about the landlord’s response to the resident’s concerns about the lift being out of service.
The complaint concerns the landlord’s handling of: Reports of faulty electrics at the property. Reports regarding the communal and bin doors being broken and accessed by non-residents. The related complaint.
REPORT COMPLAINT 202005710 Chesterfield Borough Council 29 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint is about the landlord’s response to the resident’s request for a bathroom replacement.