Camden Council (202126592)
The complaint is about the landlord’s response to the resident’s concerns about the lift being out of service.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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A2Dominion Housing Group Limited (202107046)
The complaint concerns the landlord’s handling of: Reports of faulty electrics at the property. Reports regarding the communal and bin doors being broken and accessed by non-residents. The related complaint.
Chesterfield Borough Council (202005710)
REPORT COMPLAINT 202005710 Chesterfield Borough Council 29 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Clarion Housing Association Limited (202200310)
The complaint is about the landlord’s response to the resident’s request for a bathroom replacement.
Lambeth Council (202100617)
The complaint is about the landlord’s response to the resident’s report regarding repairs to a leak and the boiler pipework in the property. The complaint is about the management of the complaint.
London & Quadrant Housing Trust (202103815)
The complaint is about the landlords handling of void works and condition of the property. This service has also investigated the landlord’s complaint handling.
London Borough of Ealing (202103780)
The complaint was about: The landlord’s response to the resident’s reports of remedial works following a leak to the boiler. The landlord’s response to the resident’s reports of a faulty boiler. The landlord’s response to the resident’s reports of overflowing guttering. The landlord’s response to the resident’s reports of damage to the resident’s property following a refurbishment in a neighbouring property. The landlord’s response to the resident’s reports of breaches of planning permission, covenants, and disturbance caused by building works in a neighbouring property.
Metropolitan Thames Valley Housing (202200415)
The complaint is about: The landlord’s handling of the replacement of the resident’s front door. The landlord’s handling of the associated complaint.
Notting Hill Genesis (202113786)
The complaint is about: The landlord’s response to the resident’s request to be transferred to another property. The landlord’s handling of the resident’s request for adaptations. The landlord’s response to the resident’s request for mobility scooter storage. The landlord’s complaint handling.
Onward Homes Limited (202013668)
The complaint is about: The landlord’s handling of repairs to the property’s gate following a burglary. The landlord’s response to the resident’s reports about her boiler. The landlord’s response to the resident’s request for additional security measures and a management move. The landlord’s response to the resident’s reports of damp in the property’s hallway. The landlord’s complaints handling.