London Borough of Hillingdon (202109303)
The complaint is about the landlord’s response to the resident’s reporting of: Several repairs issues. A rodent infestation.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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Mid Devon District Council (202013248)
The resident’s complaint is about: The conduct, behaviour and comments by landlord staff made to her when visiting her property, with or without prior notice. Window repairs. Bathroom heating. The landlord’s response to damp and mould reports. Repairs to her front path. The front door is not to her agreed specification. Reports of antisocial behaviour (ASB) made against her by a neighbour have not been addressed. The landlord’s complaint handling.
Midland Heart Limited (202017042)
The resident complains about: the landlords handling of data protection, the quality of the call transcripts and the advice provided about call recordings in relation to his Subject Access Request (SAR). how the landlord handled his reports of the faulty water pump and the subsequent pump replacement. how landlord staff have handled the overall case. the landlord’s handling of the resident’s complaint.
Sovereign Housing Association Limited (202007083)
The complaint concerns: How the landlord handled repairs to the resident’s property following his reports of damp and mould. How the landlord handled the resident’s request to be rehoused. The handling of the formal complaint.
Hammersmith and Fulham Council (202105218)
The complaint is about: The landlord’s handling of the resident’s reports of damp. The associated complaint handling.
Harlow District Council (202012770)
The complaint is about the landlord’s response to the resident’s: reports regarding mould at her property; request for her priority banding on the social housing register to be increased; request for a management move.
Notting Hill Genesis (202100607)
The complaint is about the landlord’s: Response to the resident’s request to provide form EWS1 for the building which she owns a property in. Complaint handling.
Sanctuary Housing Association (202102360)
This complaint is about:
Southern Housing Group Limited (202015874)
The complaint is about the landlord's response to the resident's reports of ASB, in particular with regards to the use of cannabis by other residents on the block.
Tendring District Council (202101347)
The complaint is regarding the landlord’s handling of repairs to the resident’s property. This Service has also considered the landlord’s handling of the resident’s complaint and its record keeping.