Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Thames Valley Housing Association Limited (201907582)

The landlords handling of the residents reports concerning gardening and guttering issues.

Catalyst Housing Limited (202007537)

The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour caused by his upstairs neighbours.

Metropolitan Housing Trust Limited (202012807)

The complaint is about the landlord’s response to the resident’s reports of repairs following major gas works in 2019.

MHS Homes Ltd (202001013)

The resident complains about the landlord's handling of her concerns about service charge and lift maintenance costs.

The complaint is about the landlord’s decision not to compensate the resident for damage to the flooring and walls, caused by a leak at the property. The complaint is also about the landlord’s communication and complaint handling.

London Borough of Redbridge (202014608)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

Midland Heart Limited (202013704)

The complaint is about: The landlord’s handling of repairs to the security light outside the resident’s property. The landlord’s associated complaint handling.

Optivo (201915070)

The complaint is about: The landlord’s response to the resident’s reports of a faulty intercom entry system. The landlord’s response to the resident’s reports of a faulty communal front door lock. The landlord’s response to the resident’s reports of an unusable communal bin store. The landlord’s handling of the associated complaint.

Peabody Trust (202005661)

The resident complained about the level of compensation the landlord offered toward the cleaning, following a fire in the property.

Southern Housing Group Limited (202104632)

The complaint is about the landlords response to the resident’s concerns regarding a data breach.