We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is regarding: The landlord’s handling of the resident’s eviction. The landlord’s response to the resident’s concerns about staff conduct and the level of support offered. The landlord’s response to the resident’s request for compensation. The landlord’s handling of concerns raised regarding information security and confidentiality. This Service has also made a separate finding regarding the landlord’s handling of the resident’s complaints.
The complaint is about the landlord’s handling of the resident’s reports of a cold home and her concerns regarding the insulation of the property.
This complaint is about the landlord’s handling of the resident’s reports of an inconsistent water supply to her property.
The complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB) perpetrated by a neighbour, specifically, noise nuisance. The resident’s reports of an extensively overgrown garden. The resident’s reports of an issue with a drain at the property. The resident’s complaint.
The complaint is about the landlord’s response to reports of faulty windows by the resident.
The complaint is about the landlord’s: response to the resident’s reports of repair issues with her rear gate and her request to replace the dividing link fence with a wooden fence; complaints handling.
The complaint is about: The landlord’s response to the resident’s reports of a roof leak, including the resident’s reports of damage and the landlord’s handling of repairs. The landlord’s complaint handling.
The complaint concerns: How the landlord handled the resident’s reports of noise nuisance from the communal heating system in the building. The associated formal complaint into this matter.
The complaint concerns the level of compensation offered by the landlord following a boiler outage in the property.
The complaint is about The level of redress provided by the landlord following acknowledged delay and failure to repair a roof leak. The associated complaints handling.