Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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GreenSquareAccord Limited (202011790)

The resident complains about: The landlord’s handling of the resident’s concerns about the installation of a thinner smaller windowpane (glass). The information provided by the contractors to the resident about the type of windows which were to be installed. The length of time the repairs have been outstanding. The landlord’s handling of the reported leak, the damp patch and smell in the property. The Ombudsman has also considered the landlord handling of the complaint.

Harlow District Council (202100139)

The complaint is about the landlord’s response to the resident’s reports and queries about major works to his property, block and estate.  

Homes Plus Limited (202004002)

The complaint is about the landlord’s response to the resident’s reports of repairs to the front door, damp and mould and slabs. The complaint is about the landlord’s response to the resident’s reports about damp and mould from 2014 -2019.

London & Quadrant Housing Trust (202011329)

The complaint is about: The resident’s claim of personal injury sustained following a fall in her kitchen. The landlord’s handling of the resident’s repair requests in relation to damp and mould, the windows, and an external hole underneath the property.

Notting Hill Genesis (202010653)

The complaint is about the landlords handling of the: resident’s reports concerning no access to hot water for a week. formal complaint.

Peabody Trust (202016983)

The complaint is about: The landlord’s response to the reports of a leak within the resident’s property which subsequently resulted in a ceiling collapse. The landlord’s complaint handling.