Peabody Trust (201910758)
The complaint is about the landlord’s response to the resident about the heating system and the removal of a solar panel connected to this. The Ombudsman has also considered the landlord’s complaints handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Peabody Trust (202114643)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and noise nuisance from a neighbour. Repair to a leak in the resident’s property. This service has also considered the landlord’s complaint handling.
Peabody Trust (202117911)
The complaint is about: The landlord's handing of repairs to the leaking pipework in the bathroom, which caused damaged to the property. The condition of the new build when the residents’ purchased the property.
Sanctuary Housing Association (202126153)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property and her request for reimbursement for items damaged by the damp and mould. The landlord’s handling of the associated complaint.
The Guinness Partnership Limited (202124118)
The complaint is about the landlord’s response to the resident’s reports of pests in the property.
Tower Hamlets Community Housing (202008313)
The complaint is about the landlord’s response to the resident's concerns about the services it provides and the service charges for these.
Westminster City Council (202012451)
This complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of the associated complaint.
Wolverhampton City Council (202123355)
The complaint is about the landlord’s response to the resident’s reports of drainage issues at the property.
Abri Group Limited (202203225)
The complaint is about the landlord's actions following the death of the resident’s neighbour.
Clarion Housing Association Limited (202102177)
The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when it was let to her. The landlord’s handling of the resident’s reports of a mouldy kitchen. The landlord’s handling of the resident’s request for pipes in the kitchen to be boxed-in. The landlord’s handling of the resident’s complaints about these matters. The landlord’s record keeping.