GreenSquareAccord Limited (202206869)
The complaint concerns how the landlord handled: repairs to a leak in the property, and; the associated request for compensation.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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YMCA St Paul’s Group (202125060)
The complaint is about the landlord’s: disposal of the resident's possessions and the subsequent level of compensation offered; complaints handling.
Arawak Walton Housing Association Limited (201702731)
The complaint is about: The landlords handling of multiple repair issues reported by the resident including leaks in the living room and kitchen, draughts from the windows and front door; heating in the property, broken floorboards, and electrics. The landlord's response to the resident’s concerns about grounds maintenance and gardening.
Chelmer Housing Partnership Limited (202203818)
The complaint is about the landlord’s handling of the replacement of a gate at the resident’s property.
Clarion Housing Association Limited (202100551)
This complaint is about: The validity of the landlord’s Section 20 process in respect of major works; The landlord’s response to the resident’s concerns about the major works and related consultation process; The landlord’s response to the resident’s reports of repairs to communal areas; The landlord’s complaint handling.
Clarion Housing Association Limited (202110226)
The complaint is about the landlord’s response to the resident about her request for cyclical works and pigeon spikes.
Clarion Housing Association Limited (202113111)
The complaint is about the landlord’s handling of the resident’s mutual exchange, in particular the information provided about tenancy changes during the mutual exchange process.
East Suffolk Council (202206499)
The complaint concerns how the landlord handled the replacement of the windows in the property.
Hyde Housing Association Limited (202106822)
The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour. The landlord’s complaint handling has also been considered.
Livv Housing Group (202207745)
The complaint is about: The landlord’s handling of the repairs carried out to the bathroom tiling within the property. The landlord’s associated complaint handling.