Mount Green Housing Association Limited (202201610)
The complaint is about the landlord’s response to reports of an alarm fault and its subsequent offer of compensation.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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One Housing Group Limited (202205441)
The complaint is about the landlord’s handling of a pest infestation at the resident’s property.
Sedgemoor District Council (202206650)
The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property.
Unity Housing Association Limited (202206322)
The complaint is about the landlord’s handling of the installation a handrail to the steps at the property.
Catalyst Housing Limited (202103564)
The complaint is about the landlord’s: Response to the resident's concerns about noise transference from a neighbouring property. Complaint handling.
Notting Hill Genesis (202122043)
The complaint is about the landlord’s response to the resident’s reports about drainage to the en-suite bathroom at the property.
Nottingham City Homes Registered Provider Limited (202123935)
The complaint is about the landlord’s handling of the resident’s concerns about the energy efficiency of the property and her request for insulation.
Nottingham Community Housing Association Limited (202121658)
The complaint is about the landlord’s handling of the resident’s reports of access issues to her home, and of her subsequent complaint.
Redditch Borough Council (202102751)
The complaint is about the landlord’s handling of: Ensuring energy efficiency at the property, including rendering works, loft insulation works and the energy efficiency banding. Fence repair works. The complaint is also about the landlord’s complaints handling.
Waltham Forest Council (202201036)
The complaint is about: The landlord’s response to the resident’s report of not having an allocated parking space. The landlord’s handling of the associated complaint.