We publish decisions as part of our commitment to being open and transparent. Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date. In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint concerns: the landlord’s handling of the resident’s reports of excessive heat and cold in the property. the landlord’s complaint handling. the landlord’s handling of the resident’s reports of mould and condensation in the property. the impact the condition of the property had on the resident and her family’s health.
The complaint concerns the landlord’s handling of the resident’s outstanding arears.
The complaint is about the landlord’s decision not to level the garden at the resident’s property.
The complaint was about the landlord's response to the resident's:
The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB).
The complaint is about the landlord’s handling of the resident’s report of a defective window. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The resident has complained about: The landlord's handling of her reports of leaks in the bathroom and the kitchen of the property, and the level of compensation offered to her. The landlord’s complaints handling.
The complaint concerns the landlord’s handing of the resident’s rehousing application.
The complaint is about: the increase of the service charge year-on-year; the resident’s ability to acquire an additional portioned percentage of his shared ownership property; the landlord’s response to the resident’s reports regarding the accuracy of the service charges; the landlord’s response to the resident’s request to sight the supporting evidence for the service charges; the landlord’s response to the resident’s reports it miscalculated his monthly direct debit payments; the landlord’s complaints handling.
The complaint is about: