Onward Homes Limited (202016955)
The complaint is about the landlord’s response to the resident’s report of the behaviour of its staff during an inspection of his property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Optivo (202014196)
The complaint concerns the amount of time taken by the landlord to complete repair works to the resident’s bathroom.
Peabody Trust (202102862)
The complaint is about the landlord’s handling of the resident’s complaint about his housing transfer application.
Southwark Council (202013386)
The complaint is about the landlord’s: Handling of the resident’s reports of no heating or hot water in the property between September 2019 and December 2020. Handling of more recent reports of no heating or hot water after December 2020. Associated complaint handling.
West Kent Housing Association (202102527)
This complaint is about the landlord’s response to the resident’s concerns about the standard of paintwork to the back door.
Camden Council (202005428)
REPORT COMPLAINT 202005428 Camden Council 11 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Clarion Housing Association Limited (201904933)
The complaint concerns how the landlord handled repairs to fix water leaks in the property.
Midland Heart Limited (202011784)
REPORT COMPLAINT 202011784 Midland Heart Limited 21 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Ongo Homes Limited (202104050)
The complaint is about the landlord’s handling of the resident’s reports of rat infestations at the property. The complaint is also about the handling of the resident’s complaint.
Anchor Hanover Group (202105225)
The complaint is about the resident’s concerns regarding the costs of the catering service provided within his accommodation.