We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s: transfer request; reports about repair issues, including: draughts from her windows; her kitchen units; garden maintenance; her boiler; request for assistance with her mobility issues; reports about discrimination.
The complaint is about the landlord’s handling of repairs to the resident’s plasterwork, flooring and gas pipes.
The complaint is about the landlord’s response to asbestos being identified at the resident’s property.
The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.
The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by leaks from the property above.
The complaint is about the landlord’s response to the resident’s request for it to remove a tree in her front garden. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to: Reports of antisocial behaviour by the resident’s neighbours. The resident’s request to be re-housed.
The complaint is about the landlord’s handling of: The resident’s reports of noise transference from a neighbouring property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s application to be rehoused.
The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.