Thurrock Council (202202354)
The complaint is about the landlord’s handling of the resident’s reports of ongoing damp and mould in their property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Haringey London Borough Council (202112771)
The complaint is about the landlord’s response to the residents’ reports of: asbestos in the property. the air quality and lack of sufficient ventilation. priority for transfer based on overcrowding and an undersized bedroom.
Incommunities Limited (202209486)
The complaint is about the landlord’s handling of: The resident’s reports regarding a rat infestation in her property and the associated repairs. The associated complaint and communications.
Lambeth Council (202208360)
The complaint is about the landlord’s response to the resident’s reports of lighting and electrical concerns.
Thrive Homes Limited (202200086)
REPORT COMPLAINT 202200086 Thrive Homes Limited 16 December 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
A2Dominion Housing Group Limited (202202700)
The landlord’s handling of the residents’ reports of ongoing water ingress from their bedroom window.
Metropolitan Thames Valley Housing (202122002)
The complaint is about the landlord’s: Handling of repairs to the resident’s hot water system and the subsequent offer of compensation; Customer service.
Orbit Housing Association Limited (202109170)
The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application.
Rochdale Boroughwide Housing Limited (202121470)
This complaint is about the landlord’s: handling of a rodent infestation; complaint handling.
Birmingham City Council (202123521)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to the resident’s reports about rodents in the property. Response to the resident’s request for compensation for the damage caused to her belongings by the rodents, damp and mould. Record keeping. Complaints handling.