We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s request for her kitchen to be renewed. Handling of repairs to the resident’s kitchen. Handling of repairs to the resident’s toilet. Handling of repairs to the resident’s skylight. Handling of the resident’s reports of damp and mould in the property. This Service has also made a finding regarding the landlord’s handling of the complaint.
The complaint is about: The landlord’s refusal to replace the resident’s kitchen. The landlord’s record keeping.
The complaint is about: The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s concerns that the property was unhabitable. Handling of repairs that the resident reported on the start date of his tenancy. Complaint handling. Record keeping.
The complaint is about the landlord's handling of: The resident’s request for the kitchen to be adapted to allow for the installation of a dishwasher. The resident’s reports of cracks behind the boiler.
The complaint is about the landlord’s handling of the resident’s complaints of gaps between the concrete floor and skirting boards in the property, and a subsequent draught and cold.
The complaint is about: The landlord’s handling of the resident’s reports of defects in his property including the length of time taken to rectify this. The associated complaint handling.
The complaint is about the landlord’s handling of reports received about the resident’s behaviour towards concierge staff.
The complaint is about the landlord’s handling of: The repair of the resident’s front door lock, and the subsequent offer of compensation for this. The associated complaint.
The complaint is about the landlord's response to the resident’s concerns about proposed changes to the alert systems at their property.