Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Welwyn Hatfield Borough Council (202011128)

The complaint is about: the landlord’s response to resident’s complaint about its handling of repairs to resolve damp and mould. events after the final complaint response of 16 October 2020.

Westminster City Council (202104954)

The resident has complained that: The landlord’s management of parking by the leaseholders’ contractors is unfair in comparison to the landlord’s own contractor’s parking. The resulting formal complaint was not handled correctly.

Onward Homes Limited (202102430)

The complaint concerns the assessment of the resident’s housing needs

London & Quadrant Housing Trust (202006559)

The complaint is about: The landlord’s handling of the resident’s service charge account. The landlord’s handling of the resident’s request for a credit in relation to charges for scaffolding. The landlord’s handling of the resident’s complaint.

Metropolitan Housing Trust Limited (201912991)

The complaint is about the landlord’s response to the resident’s reports about delays in cyclical works to the property.

Metropolitan Housing Trust Limited (202009429)

This complaint is about the landlord’s handling of: concerns raised by the resident about planned works to his block; the related complaint.

Metropolitan Housing Trust Limited (202101346)

The complaint is about the landlord’s response to the resident’s requests for cyclical works and maintenance to the property.

Midland Heart Limited (201816955)

The complaint is about the landlord’s response to the resident’s concerns about its refusal of her Voluntary Right to Buy (VRTB) application.

Sanctuary Housing Association (202013441)

The complaint is about the landlord’s handling of leak reports following a repair to the radiator at the resident’s property.

Southwark Council (202014568)

The complaint is about damage to plants and loss of use of the resident’s front garden during district heating works.