We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
This complaint is about: The landlord charging the resident rent while repairs were outstanding. The landlord assigning the resident a starter tenancy instead of a secure tenancy. The landlord’s handling of repairs during the void stage prior to the commencement of the resident’s tenancy. The landlord’s subsequent handling of repairs. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s: Response to the resident’s reports of scaffolding around his property. Response to the resident’s reports of a leak that affected the communal garden. Handling of the associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and her request for compensation. The associated complaint.
The complaint is regarding the landlord’s response to the resident’s reports about being affected by cooking smells entering her property.
The complaint is about: The landlord’s handling of the resident’s request for trees on council owned land to the side of the property to be pruned. The landlord’s handling of the resident’s request for trees on privately owned land to the rear of the property to be pruned.
The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in the property. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and fly tipping. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports about the standard of cleanliness within communal areas.
The complaint is about the landlord’s: Handling of the resident’s concerns about staff conduct; Response to the resident’s reports of antisocial behaviour (ASB) from her neighbour; This report also considers: The landlord’s handling of the resident’s request to install closed circuit television (CCTV); The landlord’s complaint handling.
The complaint concerns the landlord’s handling of repairs to the resident’s bathroom skirting board, bathroom door, bathroom cupboard flooring, a crack in the kitchen ceiling, a faulty intercom, and bathroom handrail.