Your Housing Limited (202118990)
The complaint is about the landlord’s: communication about the removal of the camera from the door entry system. complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Abri Group Limited (202124340)
The complaint is about the landlord’s: response to the resident’s reports that she was allocated the wrong property; handling of the associated complaint.
Clarion Housing Association Limited (202107796)
REPORT COMPLAINT 202107796 Clarion Housing Association Limited 10 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Guinness Housing Association Limited (202205602)
The complaint is about: the landlord’s response to the resident’s request for a kitchen renewal. the landlord’s handling of the resident’s complaint.
Royal Borough of Kensington and Chelsea (202117496)
The complaint is about the time the landlord had taken to complete the void works to the resident’s property and the changes to the bathroom which took place after the resident viewed the property. The Ombudsman has also assessed the landlord’s complaint handling in this case.
Salix Homes Limited (202213960)
The complaint is about the landlord’s response to the resident’s request that it replace the dividing fence in his garden.
The Guinness Partnership Limited (202207104)
The complaint is about: the landlord’s response to the resident’s reports of damp and mould within her property and subsequent offer of compensation, and; the landlord’s complaint handling.
Thurrock Council (202102215)
The complaint is about the landlord’s response to the residents reports of an insecure front door.
London & Quadrant Housing Trust (202109888)
The complaint is about the landlord’s: Handling of the resident’s reports of a leak into his property from above, resulting in damage to his bedroom ceiling. Handling of the resident’s reports of a flood on his balcony, resulting in damage to his internal flooring. Complaints handling.
Magenta Living (202112953)
The complaint is about the landlord’s response to reports that the resident did not receive information relating to asbestos within the property at his sign up, and the level of compensation offered by the landlord.