Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Westminster City Council (201916034)

The complaint is about the landlord’s: Handling of the resident’s housing transfer application. Response to the resident’s reports of anti social behaviour (ASB). Response to the resident’s enquiries concerning dog ownership. Response to the resident’s reports of draughts coming through the windows and doors at the property. Response to the resident’s reports of problems with the bin chute at the property. Complaints handling.

A2Dominion Housing Group Limited (201913356)

The complaint is about: The landlord’s response to the resident’s reports of a faulty bathroom design. The landlord’s response to the resident’s reports of fire doors being left open. The landlord’s response to the resident’s reports of a malfunctioning fire alarm panel. The landlord’s complaint handling.

Birmingham City Council (202109631)

The complaint is about the landlord’s handling of the resident’s reports about an external water leak. This investigation has also considered the landlord’s complaint handling.

Brent Council (202008458)

This complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB) by her neighbours. The resident's request to be rehoused.

Hackney Council (202008118)

The complaint is about the landlord’s handling of: A leak from the bathroom. A leak from the neighbour’s property.

Hackney Council (202103426)

The resident’s complaint is about the landlord’s response to her reports of noise transference from another property.

Home Group Limited (202004272)

The complaint is about the landlord’s response to the residents’ requests to have a mobility scooter and ramp removed from the rear yard.

London & Quadrant Housing Trust (202005079)

The complaint is about: The landlords handling of allegations made about the resident by its contractor; the capping of the resident’s gas supply; the subsequent boiler repairs, and; complaint handling.