We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 202008433 London & Quadrant Housing Trust 24 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint concerns the landlord's handling of the resident's reports of a reoccurring leak from the property above.
The complaint is about the landlord’s: Handling of repairs to the resident’s shower. Complaint handling.
The complaint is about the landlord’s decision not to pave over the grass area in front of the resident’s property.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her neighbour.
The complaint is about - The landlord's response to the res ident’s report of a leak . The landlord's response to the resident’s reports of damp and mould in her property. The landlord's response to the resident’s request for dehumidifiers. The landlord's handling of its provision of loft re-insultation. The landlord's response to the resident’s request for compensation. The landlord’s complaint handling.
The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) and noise transference from her neighbour’s property. Concerns over noise transference between properties. Transfer application.
REPORT COMPLAINT 202100167 Wandle Housing Association Limited 23 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of, and record keeping and compensation for the resident’s reports of outstanding repairs to his bathroom radiator .
The complaint concerns how the landlord handled repairs following a ceiling in the property collapsing.