Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

Select complaint category

Outcome

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Tenure

Select tenure

Orders

Select order

Harlow District Council (202325682)

The complaint is about the landlord’s handling of repairs to the resident’s shower.

London Borough of Havering Council (202323075)

The complaint is about the landlord’s response to the resident’s concerns about the use of a pram shed.

London Borough of Lambeth (202323039)

The complaint is about the landlord's handling of: A payment of compensation for a missed appointment. The resident’s complaint.

Peabody Trust (202308088)

The complaint is about the landlord’s: Response to the resident’s dissatisfaction about an annual rent increase. Handling of the resident’s reports of communal issues and a water leak in his property. Complaint handling.

Rykneld Homes Limited (202318634)

The complaint is about the landlord’s assessment of the resident’s application to join the housing register.

Sanctuary Housing Association (202422105)

The complaint is about the landlord’s handling of the request to repair the resident’s roof.

Southern Housing (202330022)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. We have also considered the landlord’s complaint handling.

Southwark Council (202306282)

The resident’s complaint is about the landlord’s handling of: His liability insurance claim. A roof leak, damp and mould. Heating and hot water repairs. Loose cables. His complaint.

Stonewater Limited (202316469)

The complaint is about the landlord’s response to the resident concerns about: The quality of cleaning and maintenance services provided. Its fire safety checks. We have also considered the landlord’s complaint handling.

Amplius Living (202220408)

The complaint is about the landlord’s response to the resident’s: response to reports of damp and mould in the property; complaint.