London Borough of Newham (202406771)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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One Manchester Limited (202407974)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour from an upstairs neighbour.
Portsmouth City Council (202325790)
This complaint is about the landlord’s decision to remove personal items from communal areas and its handling of the matter.
Quadrant-Brownswood Tenant Co-operative Limited (202319498)
The complaint is about the landlord’s: Handling of the resident’s request for temporary accommodation or respite care during repairs. Handling of repairs to the resident’s wet room. Response to the resident's request for a key safe box. Complaint handling.
Royal Borough Of Greenwich (202329847)
The complaint is about the landlord’s handling of the resident’s reports of a leak and subsequent reports of damp. The Ombudsman has also investigated the landlord’s associated complaint handling.
Southwark Council (202307700)
The landlord’s response to the resident’s complaint about the presence of asbestos in her property.
Southwark Council (202326397)
The complaint is about the landlord’s handling of the resident’s reports of a broken tile.
Southwark Council (202414244)
The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak and subsequent damp and mould. Associated complaint.
Vivid Housing Limited (202342901)
The complaint is about the landlord’s: Response to the resident’s reports of repairs needed upon moving into the property. Response to the resident’s concerns about rent arrears at her previous property. Complaint handling
West Kent Housing Association (202400774)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports about her kitchen ceiling. Requests to move. Complaint.