Westminster City Council (202212282)
This complaint is about: The compensation provided by the landlord to the resident following repeated heating and hot water repairs. The landlord’s handling of the resident’s complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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A2Dominion Housing Group Limited (202120246)
The complaint is about the landlord’s handling of: repairs to the resident’s bathroom. the resident’s complaint about the repairs.
Bristol City Council (202211056)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) perpetrated by her neighbour.
Bromsgrove District Housing Trust Limited (202127870)
The complaint is about the landlord’s: handling of reports of historic damp and mould issues in the resident’s bathroom; handling of the resident’s request to be compensated for the cost of replacing their bathroom; communication regarding who is responsible for future repairs to the bathroom.
Clarion Housing Association Limited (202013081)
This complaint is about the landlord’s: Response to various issues including: leaks, damp, asbestos and a defective boiler; Handling of the resident’s vulnerabilities, health and welfare concerns; Complaint handling;
Derby Homes Limited (202119615)
The complaint is about the landlord’s handling of the resident’s reports that the property did not meet lettable standards at sign up.
Futures Housing Group Limited (202205122)
The complaint is about the landlord’s handling of: The replacement of the resident’s communal letterboxes. The resident’s complaint.
Gateshead Metropolitan Borough Council (202126868)
The complaint concerns: The landlord’s response to the resident’s request for remedial action to be carried out to trees overhanging their property. The associated formal complaint into this matter.
Gateshead Metropolitan Borough Council (202212658)
The complaint is about: The delays in the rewiring of the resident’s property The landlord’s decision to not renew the resident’s bathroom
GreenSquareAccord Limited (202004624)
This complaint is about the landlord’s handling and response to the: issue of an eviction notice; resident’s reports of noise disturbance and ASB; resident’s report of an incident with a warden; disposal of items following the resident’s eviction; reports of repairs including to the intercom system; related complaints.