We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s reports of: Excessive noise and anti-social behaviour from a neighbour. Drainage problems at the rear of the property. A tree in a neighbouring garden that overhangs the resident’s property.
The complaint is about the landlord’s handling of bathroom repairs.
The complaint is about the landlord’s response to the resident’s complaint about the replacement of the windows at her property.
The complaint is about: The landlord’s handling of reports of anti-social behaviour and noise nuisance. Complaint handling.
The resident complained about the landlord’s handling of: Repairs to the property reported in August 2021. Their request for a management transfer.
The complaint is about the landlord’s handling of the repairs to the heating and hot water system, and the amount of compensation offered.
REPORT COMPLAINT 202105175 Trident Housing Association Limited 28 February 2023 Our approach […]
The resident complains about how the landlord handled repairs at the property. The repairs include: Damp and mould. Repairs to the front door. Repairs to the ventilation system. Repairs to the heating system. Windows repairs. Electrical repairs.
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from Flat A. The landlord’s response to the related complaint
The complaint is about the: Level of the service charge for a repair to a railing. Landlord’s compliance with the section 20 process. Landlord’s compliance with the terms of sale.