We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of the sale of the resident’s interest in her shared ownership property. Response to the resident’s request that it buy back her share of the property. Complaints handling.
The complaint is about the landlord’s handling of repairs to the resident’s front doorframe.
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from his and a neighbour’s light switches. The associated complaint.
The complaint is about the landlord’s: response to the resident’s reports regarding repair issues at her property; complaints handling.
The landlord’s handling of the plastering repairs to the kitchen and living room celling, and its subsequent offer of compensation. The landlord’s associated complaint handling.
The complaint is about: The landlord’s handling of the resident’s concerns regarding its grounds maintenance with regards to weeds. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: Reports of low water pressure in the resident’s bathroom. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s report of damage, damp and mould to the internal decoration of her property from an external rain water pipe. The associated complaint.
The complaint is about the landlord’s response to the resident’s concerns about communal grounds maintenance.
The complaint is about the landlord’s handling of the consultation process with residents, prior to the 2021 partnership between the landlord and another housing association. The Service has also considered any associated complaint handling.