Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Stafford & Rural Homes (202014819)

The complaint is about: The landlord’s handling of the resident’s reports of concerns over the conduct of a member of its staff. The landlord’s response to the resident’s request to transfer to another property.

The Riverside Group Limited (201815919)

The complaint is about the landlord’s response to the resident’s requests for a vehicle to be prevented from parking in front of his window.

Tower Hamlets Homes (202107850)

This complaint is about the landlord’s handling of repairs to resolve a leak in the resident’s ceiling.

Watford Community Housing Trust (202103445)

The complaint is about the landlord’s handling of the re-turfing of the resident’s garden lawn.

Abri Group Limited (202003525)

The complaint is about how the landlord has handled repairs to the drainage at the resident’s property.

Brighton and Hove City Council (202106026)

The complaint concerns an overpayment of Housing Benefit

Clarion Housing Association Limited (202017590)

The resident complained about the landlord’s response to their reports about:

Clarion Housing Association Limited (202101750)

This complaint is about the landlord’s handling of: the resident’s reports of repairs needed at the property; the resident’s reports of mould growth to windows and kitchen pipework; the resident’s reports of rats entering his garden from a neighbour’s garden; the related complaint.

Hyde Housing Association Limited (202009363)

This complaint is about the landlord’s handling of: the resident’s reports of mould growth and a pest infestation in her property; the related complaint.

Lewes District Council (202107984)

The complaint is about the landlord’s response to: The resident’s reports of an infestation of bed bugs. The resident’s request for compensation.