Metropolitan Thames Valley Housing (202208682)
The complaint is about: The level of compensation offered by the landlord for its handling of boiler repairs. The landlord’s handling of the associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Orbit Housing Association Limited (202111421)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and his request for a management transfer.
Paragon Asra Housing Limited (202205060)
The complaint is about: The landlord’s handling of the resident’s ventilation, skirting, and window repairs. The landlord’s complaint’s handling.
Town and Country Housing (202124061)
The complaint is about the landlord’s response to the resident’s concerns about his rent account payments.
Anchor Hanover Group (202121516)
The complaint is about the landlord’s handling of a notice ordering the resident to not smoke in his property prior to, and during works carried out by contractors, and its response to his associated reports of harassment.
Aster Group Limited (202216405)
The complaint is about the landlord’s handling of the resident’s request to have her windows replaced.
BCP Council (202209571)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her neighbour.
Birmingham City Council (202203594)
The complaint is about the landlord’s response to the resident’s reports about a sewage spill that took place in a communal area.
Clarion Housing Association Limited (202127854)
The complaint is about the landlord’s response to the resident’s reports about a dividing fence at the property. The landlord’s complaints handling has also been investigated.
Connect Housing Association Limited (202113795)
This complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs at her home, including internal door replacements throughout the property and skirting board replacement in the hall and kitchen. The landlord’s handling of the resident’s radiator replacement request. The landlord’s response to the resident’s reports of asbestos concerns at the property. Communications and complaint handling.