Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London Borough of Hillingdon (202012846)

The landlord's response to the resident’s reports about the condition of his porch roof.

Metropolitan Housing Trust Limited (202006693)

The complaint is about the: The level of redress awarded by the landlord in respect of its acknowledged failings in responding to the resident’s reports of repairs required to the roof at the property. The landlord’s complaints handling.

Notting Hill Genesis (202012921)

The complaint is about the landlord's: Handling of the gas safety check. Response to the resident’s concerns about the lack of heating and hot water following the annual gas service in 2020. Complaint handling.

Nottingham City Homes (201911262)

The resident complained about the landlord’s decision to not pay them a Responsible Tenant Award in 2019.

Sanctuary Housing Association (202013347)

This complaint is about the landlord’s handling of the resident’s reports of Anti-social behaviour (ASB).

Stafford & Rural Homes (202009884)

The complaint concerns the landlord’s response to reports of repairs required at the property and a bedbug infestation. The complaint is also about the landlord’s complaint handling.

The Riverside Group Limited (202110808)

The complaint is about an increase of service charges.

Bristol City Council (202107726)

The complaint is about the landlord’s response to the resident’s reports of noise nuisance from her neighbour.

Ealing Council (202005564)

The complaint is about the landlords handling of a reported roof leak.

Elim Housing Association Limited (201809906)

This complaint is about: a. the level of the landlord’s service charges for items such as building and grounds maintenance; b. allegations of discriminatory practice on the part of the landlord; c. the landlord’s response to the resident’s reports about: service charges discrimination noise disturbance;