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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

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Citizen Housing (202211268)

The complaint is about the landlord’s handling of reports of damp and mould at the resident’s property.

Haringey London Borough Council (202120409)

The complaint was about: The landlord’s response to the resident’s reports of damp, cracks in the brickwork, wiring, and the resident’s request for the landlord to install loft insulation. The landlord’s complaint handling.

Home Group Limited (202114545)

The complaint concerns: The landlord’s response to the resident’s anti-social behaviour reports including concerns about the neighbours’ parking. The related complaint.

Longhurst Group Limited (202204944)

The complaint is about the landlord’s response to the resident’s reports about the condition of the storage heaters within the property and their subsequent energy usage.

Aster Group Limited (202209004)

                REPORT COMPLAINT 202209004 Aster Housing Group Limited 2 September 2022      Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what […]

Birmingham City Council (201915833)

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint’s handling.