Bernicia Group (202115529)
The complaint is about the landlord’s handling of the repair of the resident’s heating and hot water system, and the replacement of a part of his boiler.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Charnwood Borough Council (202014424)
The complaint is about: How the landlord handled the resident’s concerns regarding the condition of the property when it was first let. How the landlord handled the resident’s reports of outstanding repairs. How the landlord handled the resident’s request for a rent adjustment.
GreenSquareAccord Limited (202010493)
The complaint is about: The landlord’s handling of the resident’s reports of no hot water and heating and repairs to her storage heaters. The landlord’s handling of the resident’s reports of draughty windows.
Incommunities Limited (202111130)
The complaint is about the landlord’s refusal to reimburse money the resident paid to decorate a property which she subsequently did not move into.
Network Homes Limited (202116494)
The complaint is about the landlord’s decision to decline the resident’s request for a parking bay .
One Manchester Limited (202101321)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by his neighbour.
Red Kite Community Housing Limited (202109781)
The complaint is about the landlord issuing the resident with a final antisocial behaviour warning.
Beyond Housing Limited (202114018)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a transfer to another property.
Home Group Limited (202104435)
The complaint is about the landlord’s handling of the resident’s reports of rodents (rats) in her property and neighbouring properties.
Magenta Living (202110935)
The complaint is about: The landlord’s handling repairs to the resident’s front door and the communal front door, and the removal of the concrete canopy for the block. The landlord’s response to the resident’s request for a breakdown of the cost of the work.