Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Magenta Living (202120371)

The complaint is about the landlord’s handling of the resident’s request for a bath to be installed at his property.

Network Homes Limited (202119908)

The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed appointment.

Newham Council (202106974)

The complaint was about: The landlord’s response to the resident’s reports of a blockage in the wet-room drainage. The landlord’s response to the resident’s reports in relation to the standard of decorative works in her property. The landlord's complaint handling.

Notting Hill Genesis (202014370)

The complaint is about the landlord’s response to reports of damp and mould in the resident’s home. The complaint is about the administration of the resident’s rent account following an error with Housing Benefit payments.

Paradigm Housing Group Limited (202014177)

The complaint is about the: Support given by the landlord to the resident following her giving notice to quit the tenancy and the landlord’s application of its breach of tenancy policy. Level of redress offered by the landlord in relation to: The shrubs destroyed by the neighbour. Its response to the resident’s reports about access to her gas meter. Landlord’s response to the resident’s reports of anti-social behaviour (ASB). Landlord’s decision not to supply a new path in the resident’s garden.

Peabody Trust (201703374)

The complaint is about the current landlord’s response to the resident’s request for compensation relating to a period without hot water, and the subsequent remedial repair works.

Peabody Trust 2018 (202009689)

The complaint is about the landlord’s response to the resident’s: reports of antisocial behaviour (ASB). concerns about the security of the communal entry door. reports about the functionality of the spyhole camera. queries about the window replacement.

Places for People Homes Limited (202015387)

This complaint is about: The landlord’s response to the resident’s concerns around the property’s omission from a historic kitchen replacement programme and its communication in relation to access issues; The landlord’s complaint handling.