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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London & Quadrant Housing Trust (L&Q) (202203033)

The complaint is about the landlord’s: Handling of the resident’s request not to return to her property following a decant and later request for a transferred to a different property ; Handling of the resident’s concerns about the condition of her property and the associated repair works, including the removal of her laminate flooring; Decision to take rent arrears enforcement action, and its handling of communication around this; Handling of reports that the resident had been injured due to the condition of the property; Handling of the resident’s personal information; Complaints handling.

Northumberland Council (202211307)

The complaint is about the landlord’s response to the resident’s request for heating to be installed in the porch of his property.

Sandwell Metropolitan Borough Council (202117544)

This complaint is about the landlord's: Response to the resident’s reports of ASB by his neighbours. Response to the resident’s concerns that it did not take his vulnerabilities into account when dealing with his reports of ASB. Handling of the associated complaint.

A2Dominion Housing Group Limited (202002090)

The complaint is about the landlord’s response to the resident’s concerns about: his application to purchase a property through the right to buy scheme; disrepair at his property, including a pest infestation, damage to the walls, and damp and mould; the landlord’s handling of his decant into temporary accommodation; his request for a property transfer. The Ombudsman has also identified that the landlord’s complaints handling requires investigation.

Birmingham City Council (202127395)

The complaint is about the landlord’s response to the resident about damaged door handles and its obligation to repair or replace them.