We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident’s concerns regarding her service charge in the financial years 2020/21 and 2021/22. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports about: The safety of his communal back garden’s surfaces and fencing. Its garden maintenance of trees and hedges.
The complaint is about the landlord’s: response to the resident’s reports of damp and mould; response to the resident’s request for his electrics to be reviewed. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of reports that the resident behaved unacceptably towards its staff. The landlord’s handling of the installation of a gas meter. The landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s requests to have trees cut back. Handling of proposed works to the guttering and downpipe at the block. Use of the Section 20 consultation procedure. The resident has also complained about the level of the service charge for works to the guttering and downpipe.
The complaint concerns: How the landlord handled the resident’s concerns relating to the communal electricity in the building being suppled from the resident’s meter. The associated formal complaint into this matter.
The complaint is about the landlord’s handling of works required to the property allocated to the resident before his tenancy could commence.
The complaint is about the landlord’s handling of repairs to the resident’s fence.
The complaint is about: The landlord’s response to the resident’s request to extend her property. The landlord’s decision to refuse consent for the extension.
The complaint is about the landlord's response to the resident's request to cut back trees in the back garden of the resident’s property.